Policies
Shipping
- READY TO SHIP items will generally ship 1-3 business days after payment is received.
- MADE TO ORDER items will ship as noted in the listing.
- We ship most US orders using USPS First Class or USPS Priority Mail depending on weight.
- All international items are shipped USPS First Class International and are not tracked.
- Your order will ship in a sturdy plastic mailer or a box depending on the size of the order.
NOTE: Shipping DOES NOT include insurance coverage.
iknit2purl2 will not be held liable if an item is lost or damaged. Please contact your local USPS office with any questions or claims.
Customs and import taxes
Returns and Exchanges
Dye Environment
We dye yarn in our home using professional acid dyes in a smoke-free, pet friendly environment. All supplies and finished work are kept in cabinets and sealed containers and pets are not allowed near yarn for sale. However, if you have a dog or cat allergy, we cannot guarantee that yarn in 100% dander free.
Micro Batches
iknit2purl2 yarns are hand-dyed in very small batches (only 1-3 skeins at a time). Skeins of the same color way will never be exactly the same. While we use the same dye formulas and techniques to achieve a specific color way, shades and color placement on the yarn will vary from skein to skein. Your iknit2purl2 Yarn is a truly one of a kind work of art.
If you order multiple skeins of the same color way, we will carefully select skeins that match as much as possible. Listings will only show multiple skeins of a colorway on a particular base if we feel the skeins match.
If using more that one skein for a project, it is recommended to alternate skeins row by row to ensure the best results,
Photography
We use a professional camera and lighting equipment to take photos. Some photos may be slightly color-corrected to display the skein's truest colors and shades. Please note that while I depict colors as accurately as possible in my photos, computer monitors vary and yarn colors might be slightly different in person than they appear on your screen.
Sales
From time to time iknit2purl2 may offer sales and discounts on certain products. These sales and discounts cannot be applied to previous purchases and cannot be redeemed for cash or combined with any other offer. Terms are subject to change. To redeem online, enter code in the coupon code box at checkout. Limit one coupon code per order. Coupon code must be entered by customer to receive discount. Final Sale - Returns and exchanges are not accepted on Sale items.
Reserved Items
Unfortunately, at this time, I cannot put skeins currently in the shop on "reserve" for you.
Custom Orders
If you are interested in a custom order, please email us at info@iknit2purl2.com
Wholesale Orders
If you are a local yarn store and are interested in a wholesale order, please email us at info@iknit2purl2.com
Yarn Sources
Yarn bases are ethically sourced from mills who obtain fiber from mulesing-free, cruelty-free farms in South America (merino yarn) and Great Britain (Bluefaced Leicester yarn).