Policies

 Shipping

  • READY TO SHIP items will generally ship 1-3 business days after payment is received.
  • MADE TO ORDER items will ship as noted in the listing.
  • We ship most US orders using USPS First Class or USPS Priority Mail depending on weight.
  • All international items are shipped USPS First Class International and are not tracked.
  • Your order will ship in a sturdy plastic mailer or a box depending on the size of the order.

NOTE:  Shipping DOES NOT include insurance coverage.

iknit2purl2 will not be held liable if an item is lost or damaged. Please contact your local USPS office with any questions or claims.

Customs and import taxes

    Buyers are responsible for any customs and import taxes that may apply.  We are not responsible for any amounts due for customs clearance.  Please contact your local customs office for further information.  
    iknit2purl2 cannot mark items as "gifts" or declare a value lower than the price paid by the buyer.

     

    Returns and Exchanges

    If you need to return or exchange an item, please contact us within 14 days of receipt of your package and we will discuss what item is appropriate.  Returns or exchanges are only accepted on items that remain in their original sale condition (unwound with original label) and must be returned within 30 days from date of purchase.
    Returns and exchanges are not accepted on custom orders or yarn kits.  If there is a problem with your order, please contact us and we will do our very best to make the situation better.
    Items on sale cannot be returned or exchanged.
    Original shipping fees are not refunded nor is iknit2purl2 responsible for additional shipping fees incurred to return an item.  Items that are returned for refund that are not in re-sellable condition will be declined by iknit2purl2 with the option to have the yarn shipped back to you at your expense.
    For questions or exceptions, please contact us at info@iknit2purl2.com.

     Dye Environment

    We dye yarn in our home using professional acid dyes in a smoke-free, pet friendly environment.  All supplies and finished work are kept in cabinets and sealed containers and pets are not allowed near yarn for sale.  However, if you have a dog or cat allergy, we cannot guarantee that yarn in 100% dander free.

    Micro Batches

    Corda Bella Yarns by iknit2purl2 are hand-dyed in very small batches (only 1-3 skeins at a time).  Skeins of the same color way will never be exactly the same.  While we use the same dye formulas and techniques to achieve a specific color way, shades and color placement on the yarn will vary from skein to skein.  Your Corda Bella Yarn is a truly one of a kind work of art.

    If you order multiple skeins of the same color way, we will carefully select skeins that match as much as possible.  Listings will only show multiple skeins of a colorway on a particular base if we feel the skeins match.

    If using more that one skein for a project, it is recommended to alternate skeins row by row to ensure the best results,

    Photography

    We use a professional camera and lighting equipment to take photos.  Some photos may be slightly color-corrected to display the skein's truest colors and shades.  Please note that while I depict colors as accurately as possible in my photos, computer monitors vary and yarn colors might be slightly different in person than they appear on your screen.

    Reserved Items

    Unfortunately, at this time, I cannot put skeins currently in the shop on "reserve" for you.

    Custom Orders

    If you are interested in a custom order, please email us at info@iknit2purl2.com

    Wholesale Orders

    If you are a local yarn store and are interested in a wholesale order, please email us at info@iknit2purl2.com

    Yarn Sources

    Our yarn is ethically sourced from mills who obtain fiber froml cruelty-free farms from South America (merino yarn) and Great Britain (Bluefaced Leicester yarn).